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03 — A donation experience and management of programmes and beneficiaries

Charity and donation solutions

We develop digital systems that help charities and initiatives present their programmes, make donating easier and organise their internal work. These solutions combine a clear experience for donors and beneficiaries with tools that help the organisation’s team follow up and manage information according to its procedures.

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Ibtisama — screens from the project on desktop and mobileIbtisama

01

Who it is for

  • Charities and initiatives with fragmented donations, requests and follow-up
  • Organisations that need a clear, mobile-friendly donation experience
  • Teams managing beneficiaries, volunteers and review committees
  • Seasonal campaigns that need dedicated pages and tracking links

02

What it includes

Scope is set per project according to its needs; these are the main possible components.

01

Donation experience

  • Programme and campaign pages that explain the purpose and amount or contribution options
  • Preset amounts or an amount entered by the donor, with gift donations carrying a message and digital card
  • Donation-focused payment steps, confirmation messages and receipts, and clear handling of incomplete payments
  • Integration with the organisation’s payment gateway, recording the transaction status from the authoritative source before confirming payment
  • Transaction and programme reports, staff permissions and export options
02

Charity operations management

  • Beneficiary and household records
  • Assistance requests and attachments
  • Review, committee and approval workflows
  • Implementation tracking
  • Memberships, volunteers and volunteer hours
  • Event registration and reporting
  • A charity shop or inventory of donated goods
03

Additions scoped per case

  • Recurring donations and sponsorships
  • Automated follow-up messages
  • Seasonal campaign pages with QR codes and tracking links

Delivery model

Synergie Code develops the experience and technical integration. Collection and settlement accounts are held in the organisation’s name according to its arrangements with the service provider. The organisation defines its programmes, donation and refund policies, content and access permissions, and completes the relevant approvals before launch.

03

The journey as users see it

Charity and donation solutions

Donation experiences, programmes and initiatives, with tools for managing beneficiaries, volunteers and approval workflows.

  1. Choosing a programmeProgramme and campaign pages that explain the purpose and contribution options.
  2. Amount and dedicationA preset or custom amount, and a dedication with a message and digital card.
  3. Payment and confirmationDonation-focused payment steps, confirmed by the authoritative source before a receipt is issued.
  4. Receipt and follow-upBranded messages, and a gift card that reaches the person the donation is dedicated to.
The Ibtisama donation page on a phoneThe gift donation page on a phoneA short donation checkout formThe gift card email

From the work: Ibtisama

An example from the work

Ibtisama: a website where donors can give and dedicate donations, with a system for managing beneficiaries, requests, committees, volunteers and memberships.

Read the case study

Ibtisama — screens from the project on desktop and mobile

Charity solutions

Ibtisama

A website, donation experience and system for beneficiaries, volunteers and requests.

How results are measured

Value to the client: a clear, connected donation and follow-up journey, better access to records, and a measurable basis for improving services to donors and beneficiaries.

Frequently asked questions

Questions about this service

Can you connect the website to donations or payments?

We can develop the experience and integrate a gateway suited to your organisation’s account and requirements. Supported payment methods are confirmed after reviewing the provider and account settings and testing the integration.

Do you build websites in Arabic and English?

We can build a website in both languages, taking account of text direction and content requirements. The proposal sets out responsibility for supplying, translating and reviewing the copy.

Can I update the content myself?

We can provide an administration interface for the agreed functions, with training or a guide to help the person responsible for the website keep it updated.

What happens after launch?

We explain the period for addressing feedback and the available care and development options, including the service scope, support channels and hours, and required subscriptions.

Other services

Websites and online storesBusiness systems and platformsEvents and conferencesHosting and domainsBusiness email and integrationsTechnical care and ongoing development

What do you want your digital project to achieve?

Share your idea or the challenge you face, and we will help you identify the right next step, whether you are starting from scratch or developing an existing website or system.

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