07 — Clear service after launch
Technical care and ongoing development
Service continues after launch under a clear agreement covering the agreed work: updates, alert monitoring, troubleshooting within scope, backups, specified changes and a follow-up report. An allocation of hours can be set aside to develop new functions on a regular basis.
01
Who it is for
- Any launched project that needs regular follow-up
- Organisations that want new functions based on actual use
- Teams that want to know who to contact, and when
02
What it includes
Scope is set per project according to its needs; these are the main possible components.
What the agreement covers
- Updates
- Alert monitoring
- Troubleshooting within scope
- Backups
- Specified changes
- A follow-up report
What is defined clearly
- Response times
- Communication channels
- Coverage days and hours
- Usage limits
- Work requiring a separate proposal
A relationship you can plan around
Correcting defects in the delivered scope is distinguished from new improvements and hosting management. This clarity creates a relationship that both the client and the company can plan around.
Frequently asked questions
Questions about this service
What happens after launch?
We explain the period for addressing feedback and the available care and development options, including the service scope, support channels and hours, and required subscriptions.
Can I update the content myself?
We can provide an administration interface for the agreed functions, with training or a guide to help the person responsible for the website keep it updated.
Does the service include hosting and a domain?
These can be added to the project, or we can work with your existing accounts. Renewal fees, management fees and provider costs are stated in the proposal.
Other services
What do you want your digital project to achieve?
Share your idea or the challenge you face, and we will help you identify the right next step, whether you are starting from scratch or developing an existing website or system.