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Tell us about your project and what you need to improve or build. An initial idea or a description of your current process is enough to begin the conversation and identify the information needed to develop a suitable approach.

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Frequently asked questions

Before we start

Do I need a website or a custom system?

That depends on your goal. A website presents your services and content and receives enquiries, while a system adds processes such as accounts, requests, reviews and reporting. We start by understanding your needs to identify the right solution.

Can you improve my existing website?

Yes, after reviewing its current technology, content and functions. We identify what can be improved and what needs to be rebuilt, and plan content and data migration where the project requires it.

Do you build websites in Arabic and English?

We can build a website in both languages, taking account of text direction and content requirements. The proposal sets out responsibility for supplying, translating and reviewing the copy.

Does the service include hosting and a domain?

These can be added to the project, or we can work with your existing accounts. Renewal fees, management fees and provider costs are stated in the proposal.

Can you set up business email on our domain?

Yes. We set up and connect Microsoft 365 or Google Workspace, with email migration and user setup available within the agreed scope. Account licences are specified separately.

Can you connect the website to donations or payments?

We can develop the experience and integrate a gateway suited to your organisation’s account and requirements. Supported payment methods are confirmed after reviewing the provider and account settings and testing the integration.

Do you run the system on the day of an event?

System preparation, team training, rehearsals and support during the event can be included by agreement. The proposal defines the level of coverage, equipment, connectivity and on-site support.

Can I update the content myself?

We can provide an administration interface for the agreed functions, with training or a guide to help the person responsible for the website keep it updated.

How long does a project take?

The timeline is set once the pages, functions, integrations and content requirements are understood. We divide the work into clear stages so you can track progress and approve the deliverables.

What happens after launch?

We explain the period for addressing feedback and the available care and development options, including the service scope, support channels and hours, and required subscriptions.